My iPhone and iMac don't connect through continuity

Question

Level 1

9 points

My iPhone and iMac don't connect through continuity

Hi,

My iPhone and my iMac don't connect correctly through continuity therefore I can't take over on my iMac what I'm doing on my iPhone and viceversa. I can't either make calls from my iMac through my iPhone.

I have one iMac, one MacBook Pro and one iPhone and all of them are set to connect, to make and receive calls, and all the settings needed for continuity, including the same Apple ID in all of them with the same iCloud accounts.
When I try to make a call directly from my iMac using my iPhone it says the iPhone is not set to permit my iMac make calls. When I try to check my iPhone settings, on Phone, my iMac does not appear as a device (my MacBook does) and I can't find the way to add it up in there. Even though on my Apple account/iCloud there are all the details for my three devices.

What can I do?

iPhone 5s, iOS 8.1.2, 32Gb, Space Grey

Posted on Jun 23, 2016 12:06 AM

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Answer 1

Jun 23, 2016 11:28 AM in response to clcabrero

You didn't mention the exact models of your macs and iphone.

Maybe your iMac model is not fully supported for continuity?

Some of these features require fairly recent macs and iphones. I can answer or initiate a call on my rMBP but not on my 2011 iMac.

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Answer 2

clcabrero Author

Level 1

9 points

Jun 23, 2016 11:36 AM in response to Luis Sequeira1

Both my iMac and iPhone are quite recent. My iMac is the 5K 27inch from late 2014 and my iPhone is a 5S. My MacBook Pro is late 2009 and continuity works just fine on it. I can call and answer from my 2009 MacBook Pro but not from my 2014 iMac. That's why it seems weird.

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Answer 3

Eric Root

Level 10

685,341 points

Jun 24, 2016 10:08 AM in response to clcabrero

See if anything here helps.

Handoff Continuity Troubleshooting

Handoff Continuity Troubleshooting (2)

iPhone, iPad, iPod touch, and Mac using Continuity - Connect

Phone calls - Use your Mac to make and receive - Yosemite

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Answer 4

clcabrero Author

Level 1

9 points

Jun 24, 2016 10:13 AM in response to Eric Root

Thanks!

That did help to connect my iMac to my iPhone for Handoff and iPhone calls. However, once I got them connected, my MacBook Pro was then not linked to my iPhone anymore, and if I link the MacBook Pro, the iMac stops being connected as one of the devices.

So it looks it can work in both of them (handoff and calls on the iMac and just calls on the MBP) but not on both of them at the same time.

When I check the available devices on "iPhone/Settings/Phone/Calls on Other Devices" it's either my iMac or my MacBook Pro that are listed as allowed devices for calls, but I can't seem to make it work on both computers at the same time, which I think is strange knowing that on my iCloud/Apple account the three devices are listed correctly.

Is there a way to make this happen or continuity/handoff/calls/etc only works between two devices (or one at a time)?

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